FAQ & General info

Please read before making a purchase.

POSTAGE

Australia

$10 flat rate express post. Orders will be sent out as soon as possible (Same day or next day), once with Australia Post they will be sent express! 

U.S

All prices are in AUD. Postage is $20, we will send out your orders as soon as possible (same day or next day) . Once they are with Australia post they should get to you after 6+ days! Please allow a few extra days incase there has been a public holiday or hold up at customs. 

CLOTHING

All clothing is 100% cotton. We recommend you avoid putting clothing in the dryer as this will compromise the quality of the print over time. To further prolong the quality, turn clothing inside out and or in a wash bag before washing. DO NOT iron on prints!

Thin prints may be more likely to wear sooner than thicker prints, please keep this in mind when washing and take extra care.

Always follow washing instructions found on the clothing tags, this will ensure your clothes will look better for longer! 

DRAWSTRING BAGS

We cannot guarantee the quality of the drawstring bags if put through the wash or dryer. Thinner prints may start to come off sooner and the colour of the bags may bleed slightly into the print or other garments. If washing the bags we recommend that you wash them with dark colours only and in cold water (hand washing would be best).

Bags are made from 100% cotton. 

JEWELLERY 

All jewellery is hand made and only limited amounts of each style will be made. As it is fashion jewellery they should not be worn in the shower or when swimming as this will ruin the items. We recommend taking extra care when storing your jewellery to prolong the life of each item. (They are best stored out of the elements and in the plastic pouches you receive them in).

NOT FOR CHILDREN: As jewellery contains small pieces that may come loose, we strongly advise that you do not give these to children or leave them laying in their reach.                        

 HIPPO-PLATA-POTAMUS will not take any responsibility for lack of common sense. 

CANVASES (4x4)

All canvases are hand painted and only limited amounts of each are made. Postage for 1 canvas is $2.50 and will arrive in your letterbox (not sent express) If you purchase canvases with any other item they will be sent express. 

RETURNS & REFUNDS*** 

Please check that you are getting the right sizes before purchase. If you have an issue with your order or find something isn't quite right please contact us via the 'Contact' page and we will do our very best to resolve any issues you may have :) If you have purchased something in the wrong size you may be required to pay the return postage fees however we are more than happy to talk to you about any issues and work something out. 

If you have any questions or feedback, head to the 'contact' page and we will get back to you as soon as possible! :)